Last Updated: July 27, 2026

Welcome to Zuma Valley ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, and services (collectively, the "Services"). Our online store is powered by Shopify, which enables us to provide a secure shopping experience.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not access or use our Services. These Terms have been customized for Zuma Valley based on Shopify's recommended Terms of Service framework.

Access and Account

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained permission from a parent or legal guardian where required.

You may be required to provide accurate and complete information when creating an account or placing an order, including your name, email address, billing information, shipping address, and payment details. You agree to keep this information current and accurate at all times.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, or shared with another person without our written consent.

Products and Services

Zuma Valley specializes in premium frozen coconut products and related food items. We strive to display product descriptions, images, nutritional information, and other content as accurately as possible.

However, colors, packaging, product appearance, and other visual representations may vary depending on your device, monitor settings, or product updates.

We reserve the right to modify, discontinue, or limit the availability of any product or service without prior notice.

We also reserve the right to limit quantities purchased per customer, household, or order whenever necessary.

Orders

Submitting an order through our website constitutes an offer to purchase our products.

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized activity, pricing errors, or violations of these Terms.

An order is not considered accepted until payment has been successfully processed and you receive an order confirmation from Zuma Valley.

If an order cannot be fulfilled, we will notify you using the contact information provided during checkout and issue any applicable refund.

All purchases are subject to our Refund Policy.

Products purchased from Zuma Valley are intended for personal or household use unless otherwise agreed in writing.

Pricing and Billing

All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.

Prices do not include applicable taxes, shipping charges, customs duties, import fees, or other governmental charges unless explicitly stated during checkout.

You agree to provide accurate and complete billing and payment information for every purchase. By placing an order, you represent that you are authorized to use the payment method provided and authorize us to charge the full purchase amount, including applicable taxes and shipping fees.

If your payment cannot be processed, we reserve the right to cancel your order.

Shipping and Delivery

We make every effort to process and ship orders promptly. Estimated delivery dates are provided for convenience only and are not guaranteed.

Delivery times may vary due to weather conditions, shipping carrier delays, customs processing, holidays, or circumstances beyond our control.

Once your order has been transferred to the shipping carrier, the risk of loss and responsibility for delivery passes to you, subject to applicable consumer protection laws.

Please inspect your order upon delivery and contact us promptly if your shipment is damaged, incomplete, or incorrect.

Returns and Refunds

Because many of our products are perishable frozen food items, returns and refunds are subject to our Refund Policy.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs and your order number so we can review your request and provide an appropriate resolution.

Intellectual Property

All content available through our Services, including text, logos, trademarks, graphics, photographs, product descriptions, recipes, videos, icons, illustrations, website design, software, and other materials, is the exclusive property of Zuma Valley, Shopify, or our licensors and is protected under applicable copyright, trademark, and intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, transmit, display, create derivative works from, or exploit any part of our Services without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

Optional Third-Party Tools

Our website may provide access to tools, applications, or services offered by third parties.

These tools are provided for your convenience and are offered on an "as is" and "as available" basis without warranties or endorsements.

Your use of any third-party tool is entirely at your own risk and subject to the terms and conditions of the respective provider.

Third-Party Websites

Our Services may contain links to websites operated by third parties.

These links are provided solely for your convenience. Zuma Valley does not control or endorse third-party websites and is not responsible for their content, privacy practices, products, or services.

Accessing third-party websites is done entirely at your own risk.

Relationship with Shopify

Our online store is powered by Shopify.

While Shopify provides the ecommerce platform used to operate our online store, all purchases, customer relationships, product information, order fulfillment, customer support, and transactions are conducted directly between you and Zuma Valley.

To the fullest extent permitted by law, Shopify is not responsible for any aspect of your purchases or transactions with Zuma Valley.

Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Customer Reviews and Feedback

If you submit reviews, comments, photographs, testimonials, suggestions, or other content to Zuma Valley, you grant us a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, and distribute such content for marketing, promotional, operational, and business purposes.

You represent that any content you submit is accurate, lawful, and does not infringe upon the rights of any third party.

We reserve the right to remove any content that we determine to be offensive, misleading, unlawful, or inconsistent with our community standards.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, pricing inaccuracies, product description errors, or other omissions.

We reserve the right to correct such errors, update information, modify product details, or cancel orders without prior notice, including after an order has been submitted.

Prohibited Uses

You agree not to use our Services for any unlawful purpose or in any way that may harm Zuma Valley, Shopify, our customers, or other users.

This includes, but is not limited to:

• Violating applicable laws or regulations.
• Infringing intellectual property rights.
• Uploading malicious software or viruses.
• Attempting unauthorized access to our systems.
• Collecting customer information without authorization.
• Using automated software, bots, scraping tools, or artificial intelligence systems to access or extract website content without our written permission.
• Interfering with the security or functionality of our Services.
• Misrepresenting your identity or impersonating another individual.

We reserve the right to suspend or terminate access for users who violate these Terms.

Termination

We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms or applicable law.

Termination does not relieve you of obligations arising before termination, including payment obligations or liabilities.

Disclaimer of Warranties

Except where prohibited by applicable law, our Services and all products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted access to our website, error-free operation, or that our Services will always be available.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by applicable law, Zuma Valley, its employees, directors, affiliates, suppliers, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our Services or products.

Our total liability for any claim relating to your purchase or use of our Services shall not exceed the amount paid by you for the applicable order, except where prohibited by law.

Indemnification

You agree to defend, indemnify, and hold harmless Zuma Valley, its affiliates, employees, officers, contractors, service providers, and partners from any claims, liabilities, damages, costs, or expenses, including reasonable legal fees, arising from your violation of these Terms or your misuse of our Services.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California and the applicable laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved in the appropriate courts located within California.

Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Zuma Valley

30765 Pacific Coast Hwy
Malibu, CA 90265
United States

Email: orders@zumavalley.com

Phone: +1 (310) 981-8888