At Zuma Valley, we take great pride in delivering premium organic coconut products that are carefully sourced, frozen at peak freshness, and handled with the highest quality standards. Your satisfaction is important to us, and we're committed to making things right if something isn't as expected.

Returns

Because our products are perishable frozen food items, we are unable to accept returns once an order has been delivered.

This policy helps us maintain the highest food safety and quality standards for all customers.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging
• Photos of the shipping box (if applicable)

After reviewing your request, we may provide:

• A replacement product
• A refund to your original payment method
• Store credit, when appropriate

Shipping Damage

While we carefully package every shipment to maintain product quality, unexpected shipping issues can occasionally occur.

If your package arrives visibly damaged, please take photographs before opening the package and contact our customer support team as soon as possible.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has entered fulfillment or has shipped, it can no longer be cancelled.

If you need to make changes to your order, please contact us immediately after placing it.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for your financial institution to process and post the refund.

Processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Frozen food products
• Opened products
• Products that have been thawed after delivery
• Products damaged due to improper storage after delivery
• Gift cards (if applicable)

Quality Commitment

Every Zuma Valley product is made from organically grown, wild harvested coconuts sourced from trusted farming families in the Philippines.

If you believe your product does not meet our quality standards, we encourage you to contact us. We genuinely value your feedback and will do our best to make things right.

Need Assistance?

If you have any questions regarding your order, our customer support team is happy to help.

Email: sales@zumavalley.com

Phone: (310) 457-3573

Location: Malibu, California 90265

This policy was last updated on July 2026.