Last Updated: July 27, 2026

At Zuma Valley, we are committed to delivering our premium frozen coconut products safely and efficiently. Please review the information below regarding our shipping process, delivery timelines, and responsibilities.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, seasonal promotions, or unforeseen circumstances, processing times may be slightly longer. If your order is significantly delayed, we will contact you using the email address or phone number provided during checkout.

Shipping Locations

We currently ship to locations within the United States. Shipping availability may vary depending on the destination and the nature of the products being ordered.

If we are unable to ship to your location, you will be notified before your order is processed.

Shipping Rates

Shipping charges are calculated during checkout based on factors such as your delivery location, order size, shipping method selected, and carrier rates.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Times

Estimated delivery times are provided during checkout for your convenience. While we work hard to ensure timely delivery, these estimates are not guaranteed.

Delivery times may be affected by factors outside our control, including weather conditions, carrier delays, natural disasters, holidays, customs inspections, or other unforeseen events.

Frozen Product Shipping

Many of our products are shipped frozen and require special insulated packaging with refrigerants to help maintain product quality during transit.

Although we take every reasonable precaution to preserve product freshness, customers should retrieve their package as soon as possible after delivery and immediately transfer frozen products to a freezer.

We are not responsible for product quality if packages are left unattended for extended periods after delivery or stored improperly following delivery.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking information may take up to 24 hours to become active after your shipment has been processed by the shipping carrier.

Delivery Issues

If your package arrives damaged, incomplete, or if you receive the wrong items, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the package and products received

We will review your request and work with you to provide an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Zuma Valley is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. While we will do our best to assist, we cannot guarantee address changes once an order has entered processing or has been shipped.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible. Please note that investigation timelines may vary depending on the carrier.

Risk of Loss

Ownership and risk of loss for products pass to the customer upon delivery of the shipment to the shipping carrier, subject to applicable consumer protection laws.

Order Changes & Cancellations

Because we begin processing orders quickly, requests to modify or cancel an order cannot be guaranteed.

If you need to make changes, please contact us immediately after placing your order. If your order has not yet been processed, we will make every reasonable effort to accommodate your request.

International Shipping

At this time, Zuma Valley primarily ships within the United States.

If international shipping becomes available in the future, additional shipping charges, customs duties, taxes, import fees, and other government-imposed charges may apply. These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

Zuma Valley

30765 Pacific Coast Hwy
Malibu, CA 90265
United States

Email: orders@zumavalley.com

Phone: +1 (310) 981-8888